Shipping

Where I ship

I ship within the US and to Canada. If you're elsewhere and want a piece, email me and we can discuss how I can get it to you intact.

Processing time

Pieces listed as available are finished and in hand. They ship within 3–5 business days of your order.

Commissions ship 4–8 weeks after the design is approved, depending on size and complexity. You'll get a lead time in writing before any payment, and progress photos along the way.

Rates

I use flat rate tiers so you’re not surprised by shipping cost or overcharged. Carriers change shipping prices often, so refer to the item page for the latest.

Free shipping on orders over $150 within the United States.

Every shipment is insured for the full value of the piece.

How it ships

USPS Ground Advantage or Priority Mail, depending on size. Tracking goes out automatically when the label is created — note that the tracking number often shows nothing for a day or so.

Orders over $250 require a signature at delivery. If you want signature at delivery for your order less than this, request at time of order or email me at hello@aniani.art before I ship it out.

How it's packed

I pack with extreme care. Each piece is wrapped, cushioned, and suspended inside an inner box, which is then floated inside an outer box.

Keep the box and packing materials until you’ve made sure there was no shipping damage and you're certain you're keeping the piece. If you need to return it, you'll need the original packing materials.

Canada

Orders to Canada ship DAP (Delivered at Place). Import duties, taxes, and brokerage or handling fees are collected at delivery and are not included in your order total. Those charges go to your government, not to me, and I can't refund them.

Shipments refused at delivery are refunded less outbound shipping and any carrier fees charged back to me.

Addresses

Enter your address carefully. Packages sent to the wrong address and/or returned to me can be reshipped at your cost. If the address is wrong and the package is lost, I can't replace the piece.

Delays and lost packages

Once a package is with the carrier, I have not control over it, but I'll help you chase it either way.

If tracking stalls or the package is declared lost, email me. Domestic claims can't be filed until a package is 15 days out, so there's a waiting period before I can act. Let me as soon as you're worried.

Damage

Covered in the Returns & Refunds policy. Short version: photograph the piece and the packaging, email within 5 days, keep everything until it's resolved.